1. Introduction
GoHelloHealth (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal and health-related information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our Telehealth services, website, and pharmacy-related offerings.
By using our services, you agree to this Privacy Policy. If you do not agree, please do not use our services.
2. Information We Collect
2.1 Personal & Health Information (Protected Health Information – PHI)
- Name, date of birth, contact details (phone, email, address)
- Medical history, symptoms, diagnoses, treatments
- Prescription details and medication history
- Insurance and billing information
- Communications with our healthcare professionals
2.2 Automatically Collected Data
- IP address, device information, and browser type
- Pages visited and actions taken on our website
- Cookies and tracking technologies (see Section 6)
3. How We Use Your Information
We use your information for the following purposes:
- To provide Telehealth consultations and pharmacy services
- To fulfill prescriptions and coordinate with healthcare providers
- To process insurance claims and billing
- To communicate with you via email, SMS, or calls regarding appointments, prescriptions, and health updates
- To comply with legal and regulatory requirements (HIPAA, state laws)
- To improve our services and website performance
4. How We Share Your Information
We do not sell your personal information. However, we may share data with:
- Healthcare providers involved in your care
- Pharmacies and prescription fulfillment partners
- Insurance providers for billing and claims
- Telehealth technology providers (video consultation platforms, e-prescription systems)
- Regulatory authorities if required by law
5. SMS, Email, and Marketing Communications
- We may send appointment reminders, prescription updates, and health-related notifications via SMS and email.
- You can opt out of marketing messages at any time, but essential healthcare-related messages will still be sent.
- We do not use your health data for targeted advertising.
6. Cookies & Tracking Technologies
We use cookies and analytics tools (such as Google Analytics) to enhance your experience. These tools help us understand website traffic but do not track individual health data.
You can control cookie settings in your browser.
7. Data Security & HIPAA Compliance
We implement strict security measures to protect your data, including:
- Encryption of sensitive data
- Secure access controls for authorized personnel only
- HIPAA-compliant data storage & transmission
- Regular security audits to prevent breaches
8. Your Rights Under HIPAA
You have the right to:
- Access and request a copy of your medical records
- Correct inaccurate health information
- Request restrictions on how your data is used
- Receive an accounting of disclosures of your PHI
- File a complaint if you believe your privacy rights have been violated
To exercise your rights, contact us at [email protected].
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted with an updated “Effective Date.”
10. Contact Us
If you have any questions about this Privacy Policy, please contact:
GoHelloHealth
7530 Woodward Ave, Woodridge, IL 60517
📧 Email: [email protected]
📞 Phone: 630-283-2903